Terms &Conditions
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1. Acceptance of Terms
By accessing our website or using any of our logistics services — whether you're tracking a shipment, requesting a quote, or booking freight — you agree to these Terms & Conditions in full. If you disagree with any part, please stop using our services and contact us to resolve the issue before continuing.
We may update these terms from time to time. Continued use after changes go live means you accept the revised terms. We’ll post a notice on the website for material changes, but we also recommend checking this page periodically.
2. Services Description
We provide freight transportation, logistics management, supply chain consulting, and related ancillary services across road, ocean, air, and rail. Specific services, rates, and timelines are outlined in individual service agreements or booking confirmations. Nothing on this website constitutes a binding offer to transport goods — all freight is subject to capacity, regulatory compliance, and a separate written contract.
Our website also offers tools like shipment tracking, quote calculators, and account dashboards. These tools are provided for convenience and we make every effort to keep them accurate, but they do not replace official shipping documentation.
3. User Obligations
When using our website or services, you agree to provide accurate, complete information — whether it’s your contact details, cargo description, or shipping requirements. Misrepresentation of cargo (including weight, dimensions, hazardous classification, or value) may result in service refusal, additional charges, or legal liability.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately if you suspect unauthorized access.
4. Quotes, Pricing & Payment
All quotes provided through our website, email, or sales team are estimates based on the information you supply. Final pricing is confirmed at booking and may vary if cargo details, routing, or market conditions change before pickup. We’ll always notify you of any price adjustments before proceeding.
5. Shipment Tracking & Data Accuracy
Our real-time tracking is powered by GPS data, carrier integrations, and automated milestone updates. We work hard to keep this information accurate, but we cannot guarantee uninterrupted, error-free tracking due to factors beyond our control — such as carrier reporting delays, connectivity issues in remote areas, or force majeure events. Official delivery confirmation always rests with the signed proof of delivery.
6. Intellectual Property
All content on this website — including text, graphics, logos, images, software, and the underlying code — is our exclusive property or used under license. You may not reproduce, distribute, or create derivative works without our prior written consent.
Our company name, logo, and tagline ("Always moving. Always delivering. Always on time.") are trademarks protected by law. Client names and logos displayed on our site appear with permission.
7. Limitation of Liability
To the fullest extent permitted by law, our liability for any claim arising from the use of our website or services is limited to the fees you paid for the specific service that gave rise to the claim. We are not liable for indirect, consequential, or punitive damages — including loss of profits, business interruption, or reputational harm — even if we were advised of the possibility.
8. Disclaimers
Our website and all digital tools are provided "as is" and "as available" without warranties of any kind, express or implied. We disclaim all warranties of merchantability, fitness for a particular purpose, and non-infringement to the maximum extent allowed by law.
9. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, losses, or legal expenses arising from your breach of these terms, your misuse of our services, or your violation of any applicable law or regulation. This includes claims related to incorrect cargo declarations that result in carrier fines, customs penalties, or third-party harm.
10. Third-Party Links & Services
Our website may link to third-party sites or integrate with external platforms (such as carrier tracking portals or payment gateways). We do not endorse or control these third parties and are not responsible for their content, practices, or data handling. Your use of third-party services is at your own risk and subject to their terms.
11. Termination
We reserve the right to suspend or terminate your access to our website, account, or services without prior notice if you violate these terms, engage in fraudulent activity, or act in a way that harms our operations or reputation. Termination does not relieve you of outstanding payment obligations.
12. Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using our services, you consent to the practices described in that policy.
13. Governing Law & Dispute Resolution
These terms are governed by the laws of the State of Illinois, USA, without regard to conflict of law principles. Any dispute arising from these terms or our services will first be addressed through good-faith negotiation. If we can’t resolve it informally within 60 days, the matter will be settled by binding arbitration in Chicago, Illinois, under the rules of the American Arbitration Association.
14. Force Majeure
We are not liable for delays or failures in performance caused by events beyond our reasonable control — including natural disasters, pandemics, acts of war or terrorism, labor strikes, government actions, or infrastructure failures. In such events, we will make commercially reasonable efforts to resume services as soon as possible.
15. Severability & Entire Agreement
If any provision of these terms is found unenforceable, the remaining provisions remain in full effect. These terms, together with any applicable service agreement and our Privacy Policy, constitute the entire agreement between you and us regarding your use of our website and services, superseding any prior communications.
16. Contact Us
If you have questions about these terms — or anything else — our team is available.
Email: legal@cargoflow.com
Phone: +1 234 567 890
Address: 123 Trade Lane, Suite 500 Chicago, IL 60607
