Privacy& Policy
Last updated:
1. Our Commitment
Your privacy isn't just a legal requirement to us — it's a core operating principle. Every decision we make about data starts with one question: would we be comfortable if it were our own?
This policy applies to all personal data collected through our website, digital tools, booking forms, shipment tracking, and service interactions. By using our services, you acknowledge the practices described here. If you ever disagree, stop using the services and contact us — we'll address your concerns directly.
2. Information We Collect
We collect only what's necessary to move your freight, improve your experience, and meet legal obligations. Here's what that includes.
Information you give us directly
Full name, company name, work email, phone number, billing and shipping addresses, cargo details, and any information you include in a quote request, contact form, or account registration.
Shipping and tracking data
Shipment contents, weights, dimensions, pickup and delivery locations, tracking IDs, customs documentation, and proof of delivery records — all necessary to get your cargo where it needs to go.
Automatically collected information
When you visit our website, we receive standard technical data: IP address, browser type, device information, pages visited, time spent, and referring URLs. This helps us understand how our site is used and where we can improve.
Cookies and similar technologies
We use cookies to keep you logged in, remember preferences, analyze traffic, and deliver relevant content. Details and controls are in Section 4
3. How We Use Your Information
We use collected data exclusively for legitimate business purposes. Never for sale. Never for hidden profiling.
Service delivery
To process bookings, generate quotes, arrange transport, clear customs, provide tracking updates, and confirm deliveries. This is the core reason you share data with us.
Communication
To send shipment alerts, operational updates, account notifications, and respond to your inquiries. We may also send occasional service-related information or satisfaction surveys.
Improvement and analytics
To understand how our website and tools perform, fix issues, and develop features that make logistics simpler and faster for everyone.
Legal and safety compliance
To verify identity, prevent fraud, enforce our terms, and comply with customs, tax, and transport regulations that require record-keeping.
Marketing (with your consent)
If you opt in, we may send industry insights, service updates, or promotional offers. Every marketing email includes an unsubscribe link, and unsubscribing takes one click. We never spam.
4. Cookies & Tracking Technologies
Cookies are small files stored on your device that help websites work better. We use them sparingly and transparently.
Essential cookies
Required for basic site functionality — like maintaining your session while tracking a shipment or filling out a quote form. The site won't function properly without these.
Analytics cookies
Help us understand how visitors move through our pages, what's useful, and what's confusing. We use aggregated, anonymized data to improve the experience.
Preference cookies
Remember your language, region, and display settings so you don't have to set them every visit.
How to control cookies
You can disable non‑essential cookies through your browser settings or our cookie preferences panel. Blocking essential cookies may limit some functionality, but we'll do our best to keep core services usable.
5. How We Share Information
We share data only when necessary — and never sell it. Period.
With carriers and logistics partners
To move your freight, we share booking details, cargo descriptions, and delivery addresses with the carriers, warehouses, and customs brokers involved in your shipment. They are contractually bound to use this data only for the purpose of fulfilling your service.
With payment processors
Your payment information is processed securely through PCI‑compliant third‑party gateways. We do not store full credit card details on our servers.
With service providers
We use trusted vendors for cloud hosting, email delivery, analytics, and customer support tools. Each is vetted for security and prohibited from using your data for their own purposes.
For legal reasons
We may disclose data if required by law, court order, or government regulation (such as customs authorities), or to protect our rights, safety, and property. We'll notify you when legally permitted.
Aggregated or anonymized data
We may share high‑level, non‑identifiable statistics (like average delivery times or shipment volumes) publicly or with partners. No personal data is included.
6. Data Retention
We keep your personal data only as long as it serves a legitimate purpose or a legal requirement demands it.
Account and service data: Retained while your account is active and for up to seven years after your last shipment, to comply with tax, customs, and commercial record‑keeping laws.
Marketing preferences: Kept indefinitely until you unsubscribe, after which your details are suppressed from future campaigns.
Website analytics: Anonymized after 26 months.
Cookies: Expire according to the timeframes set in our cookie settings (from session‑only to two years).
When data is no longer needed, we securely delete or anonymize it.
7. Data Security
We protect your data with the same seriousness we protect your cargo.
We implement industry‑standard technical measures — including encryption in transit (TLS), encryption at rest, network firewalls, access controls, and regular security audits. Our staff receives ongoing privacy and security training. We maintain strict access policies so only team members who need your data to do their job can see it.
No online service is 100% immune to breaches. In the unlikely event of a data incident that affects your personal information, we will notify you and the relevant authorities promptly and transparently, as required by law.
8. Your Rights & Choices
Depending on where you are located, you may have rights over your personal data. We honor all applicable data protection laws — including GDPR (EU/UK) and CCPA (California) — and extend core rights to users everywhere.
Access and portability
You can request a copy of the personal data we hold about you in a structured, machine‑readable format.
Correction
If any data we hold is inaccurate or incomplete, tell us and we'll fix it quickly.
Deletion
You can ask us to delete your personal data. We'll comply unless we're legally required to retain certain information (like customs records or financial documents).
Objection and restriction
You can object to processing based on legitimate interests or ask us to restrict processing while we verify your concerns.
Withdraw consent
If processing is based on consent (like marketing emails), you can withdraw it at any time. Withdrawal doesn't affect the lawfulness of past processing.
Opt‑out of sale/sharing
We don't sell personal data, so there's nothing to opt out of. If that ever changes, we'll update this policy and provide a clear opt‑out mechanism.
To exercise any of these rights, email us at privacy@yourlogistics.com. We'll respond within 30 days. We never discriminate against anyone for exercising their privacy rights.
9. International Data Transfers
Logistics is global, and so is our data processing. Your information may be transferred to and stored in countries outside your own — including the United States, where our headquarters are located.
When we transfer data across borders, we use legally recognized safeguards: standard contractual clauses, adequacy decisions, or binding corporate rules as applicable. We ensure your data receives the same level of protection wherever it's processed.
10. Children's Privacy
Our services are designed for businesses and professionals. We do not knowingly collect personal data from anyone under the age of 16. If you believe a minor has provided us with personal information, contact us immediately and we'll delete it.
11. Changes to This Policy
We may update this Privacy Policy as our services evolve or regulations change. When we do, we'll revise the "Last updated" date at the top of this page and, for material changes, send an email notification to account holders or post a prominent notice on our website. Continued use after changes means you accept the updated policy.
12. Contact Us
If you have questions about these terms — or anything else — our team is available.
Email: legal@cargoflow.com
Phone: +1 234 567 890
Address: 123 Trade Lane, Suite 500 Chicago, IL 60607
